IT Infrastructure & Operations Systems Security Administrator / ECC Manager - TAM / SDM / Developer

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As an IT Infrastructure & Operations Consultant at CBI Consultants Ltd., my primary responsibility is to ensure the security, resilience, and integrity of the organization’s IT infrastructure. I play a vital role in safeguarding sensitive systems and data from cybersecurity threats and operational vulnerabilities. My core responsibilities include:

• Security Monitoring: Proactively monitor network, server, and application logs to detect and respond to security incidents in real time. Utilize intrusion detection/prevention systems (IDS/IPS), SIEM tools, and endpoint protection platforms to identify and mitigate threats.
• Access Control: Administer and enforce strict access controls to safeguard critical systems and data. Implement role-based access policies and multi-factor authentication (MFA) to ensure only authorized personnel can access sensitive resources.
• Security Policy Development: Create and maintain comprehensive security policies, procedures, and operational guidelines. Deliver staff training and awareness programs to instill a strong security culture across the organization.
• Vulnerability Management: Conduct periodic vulnerability assessments, penetration tests, and security audits. Prioritize risk remediation based on severity and impact, significantly reducing the organization's attack surface.
• Incident Response: Develop, maintain, and execute incident response plans. Lead investigations and containment efforts during security events to minimize disruption and data loss while ensuring rapid recovery.
• Patch & Update Management: Oversee timely patching and system updates across the IT environment to mitigate known vulnerabilities and ensure system integrity and performance.
• Security Infrastructure Management: Configure, monitor, and maintain essential security tools, including firewalls, antivirus solutions, encryption services, and intrusion prevention systems to support defense-in-depth strategies.
• Regulatory Compliance & Auditing: Ensure IT operations and security practices align with industry regulations and standards such as ISO 27001, HIPAA, and GDPR. Assist with compliance audits, assessments, and reporting.
• Security Documentation: Maintain detailed documentation of all security-related procedures, configurations, policies, and incident reports. Ensure all documentation is current, organized, and readily accessible for audits and knowledge transfer.
• Cross-Functional Collaboration: Partner with internal IT teams, department heads, and third-party vendors to integrate security best practices across projects, infrastructure deployments, and business operations.
• Cybersecurity Awareness: Stay informed of emerging threats, technologies, and security trends. Advocate and implement proactive security measures and controls to stay ahead of evolving risks.

My role is pivotal in protecting the organization’s digital assets and ensuring the confidentiality, integrity, and availability of data. It combines strategic planning, technical execution, and ongoing risk management to maintain a secure and high-performing IT environment.

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As an IT Infrastructure & Operations System Security Administrator at Spring Financial, my primary responsibility was to ensure the security and integrity of an organization's information technology infrastructure. By playing a critical role in safeguarding sensitive data and systems from cyber threats and vulnerabilities. My key duties and responsibilities include:

• Security Monitoring: Continuously monitor network, server, and application logs to detect and respond to security incidents. Utilize intrusion detection systems and other security tools to identify and mitigate potential threats.
• Access Control: Manage user access and permissions, ensuring that only authorized individuals have access to sensitive systems and data. Implement role-based access controls and enforce strong authentication methods.
• Security Policies and Procedures: Develop and enforce security policies, procedures, and guidelines for the organization. Educate employees on security best practices and conduct security awareness training.
• Vulnerability Management: Conduct regular security assessments and vulnerability scans to identify weaknesses in the IT environment. Prioritize and remediate vulnerabilities to reduce the attack surface.
• Incident Response: Develop and maintain an incident response plan to address security breaches and data breaches. Take swift and effective action in the event of a security incident to minimize damage and recover from breaches.
• Patch Management: Keep systems and software up to date with the latest security patches and updates to mitigate known vulnerabilities.
• Security Tools Management: Manage security tools such as firewalls, antivirus software, intrusion detection systems, and encryption technologies to enhance the security posture of the organization.
• Compliance and Auditing: Ensure that the organization complies with relevant industry standards and regulations (e.g., GDPR, HIPAA). Coordinate and assist with security audits and assessments.
• Security Documentation: Maintain records of security incidents, policies, procedures, and configurations. Keep documentation up to date and easily accessible for reference.
• Collaboration: Work closely with IT teams and other departments to integrate security best practices into their workflows and projects. Collaborate with external security experts and vendors when necessary.
• Security Awareness: Stay updated on the latest cybersecurity threats, trends, and technologies. Implement proactive security measures to stay ahead of potential risks.

My role is pivotal in protecting the organization's digital assets and ensuring the confidentiality, integrity, and availability of data. It involves a combination of technical expertise, policy enforcement, and proactive threat mitigation to maintain a robust and secure IT environment.

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In my role as a Technical Account Manager at Ntirety, a full-stack cybersecurity and MSSP company, I was responsible for managing and optimizing client relationships to ensure their security needs were met effectively. I provided comprehensive support and guidance to clients, helping them navigate our full suite of cybersecurity services. My key duties and responsibilities include:

• Managed Client Accounts: I served as the primary point of contact for assigned clients, understanding their cybersecurity requirements and ensuring that our solutions met their needs. I regularly engaged with clients to review their security posture and address any concerns or requirements.
• Coordinated Security Solutions: I worked closely with internal teams to coordinate the implementation of cybersecurity solutions, including threat detection, incident response, and compliance management. I ensured that all projects were delivered on time and within scope.
• Delivered Technical Support: I provided expert technical support to clients, troubleshooting complex issues and offering solutions to enhance their security infrastructure. I acted as a liaison between the client and our technical teams, ensuring clear communication and effective problem resolution.
• Conducted Security Reviews: I performed regular security reviews and assessments for clients, identifying vulnerabilities and recommending improvements to strengthen their security posture. I prepared detailed reports and action plans based on these assessments.
• Developed Relationships: I built and maintained strong relationships with key stakeholders, fostering trust and ensuring high levels of client satisfaction. I worked to understand their long-term security goals and aligned our services to support their strategic objectives.
• Provided Training: I organized and delivered training sessions for clients on best practices for cybersecurity and the use of our services. This helped clients maximize the value of our solutions and stay informed about the latest security trends.
• Innovated Cybersecurity, Full-Stack Security MSSP, secure cloud services, solutions and technical resources
• Coordinated evaluation, selection and deployment of cybersecurity systems & services in accordance with industry standards, regulatory requirements, best practices & data security compliance (PCI/SOC/HIPAA/HITRUST/ GDRP/ISO)
• Participated on cross functional team complex projects, implementations, and Change Management
• Managed Customer’s Cloud Health and Performance Management Assessment Assurance
• Acted as first contact escalation point & managed XLAs/SLAs based on L1/L2/L3/L4 support
• Researched & Troubleshooted Cybersecurity, Data Replication, Data Backup, Network, and Firewall Monitoring
• Participated and maintained DR Testing, Runbooks, Technical Documentation
• Created & Maintained Network Mapping/Topology Diagrams and secure infrastructures

IT Technical Support Specialist

In my role as an IT Technical Support Specialist at Bayer, following the Monsanto buyout, I was responsible for supporting and optimizing IT systems during a critical period of transition and integration. My focus was on ensuring seamless operations and effective technology solutions in a dynamic environment. My key duties and responsibilities include:

• Supported IT Systems: I managed and supported various IT systems to ensure they operated smoothly and met the needs of the organization. This included troubleshooting issues, performing system maintenance, and implementing upgrades.
• Facilitated Integration: I played a key role in the integration of Monsanto’s IT infrastructure with Bayer’s systems, coordinating efforts to merge technologies, processes, and data while minimizing disruptions to daily operations.
• Managed User Support: I provided technical support to end-users, addressing and resolving their IT issues promptly. I handled support tickets, guided users through troubleshooting steps, and escalated complex issues to senior IT staff when necessary.
• Conducted System Audits: I performed regular audits of IT systems and processes to ensure compliance with Bayer’s policies and industry standards. I identified areas for improvement and implemented changes to enhance system performance and security.
• Documented Procedures: I developed and maintained detailed documentation for IT procedures, configurations, and troubleshooting guides. This documentation supported knowledge sharing and helped ensure consistency in IT operations.
• Coordinated with Vendors: I liaised with external vendors and service providers to manage hardware and software procurement, support contracts, and other IT-related services. I ensured that vendor services met our operational needs and performance standards.
• Acted as IT Consultant & Mentor on IT Operations infrastructure & operational services
• Performed incident management, change management, XLAs/SLAs awareness and troubleshooting
• Ticketing System Management – ServiceNow, Incidents, Requests, Tasks, Analysis & Evaluation
• Evaluated recommendations, resolutions, troubleshooting, & guidelines via IT competence
• Managed IT enterprise equipment, devices, software, and Licenses for entire organization

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• Provided Service Solution based on ITIL Best Practices & compliance standards
• Drove delivery execution & excellence in adherence to XLAs/SLAs, amendments, & requirements
• Maintained prestigious portfolio of Managed Services top 100 client accounts governance
• Primary owner for Managed Services BAU and project-specific delivery management
• Conducted Service Reviews, resource planning, budget, and XLAs/SLAs management
• Drove operational metrics & provided inputs to Client Service Executives for account planning
• IT Governance and Service Management Oversight
• Spot Bonus award winner - ACS Customer Services Pacesetter Award, these awards are related to the ACS Delivery Lead Generation program for Q1 of FY19.

Service Delivery Manager

• Coordinated and delivered complex projects cross functional teams handling the entire solution
• Successfully managed and delivered ITIL best practices through ITSM process & procedures
• Governed accounts totaling over US $5 Million in yearly revenue for Oracle OnDemand
• Primary point of contact for customers and system support for numerous clients
• Outperformed objectives by delivering value and maintaining company revenue & profitability
• Promoted to Service Delivery Director, Senior Principal TAM – IC5 Highest Individual Contributor

Senior IT Analyst (Document Standards & Content Management)

• Obtained ITIL certification and successfully standardized framework for IT services in CMS
• Successfully Analyzed, planned, developed a global decommission process
• Managed & secured user roles, technical operations, critical impact
• Contributed on metrics, KPIs, XLAs/SLAs measurements and automated reports
• Managed access management control system, security ownership and system workflows CMS
• Client Centricity Award winner – Global Decommission process

Enterprise Command Centre Manager - Data Center

• Pioneered Solutions and Services – Global Cloud Data Center and Monitoring Management
• Landscaped incidents escalation and risk management for North America region
• Innovated Applications, Platforms, Systems Monitoring and Reporting tools
• Contributed Data Center IT infrastructure, architecture and systems IT ecosystem optimization
• Designed and configured monitoring threshold warnings, scalable monitoring and logging

Walmart EDI / Logistics - IT Analyst

As Walmart EDI/Logistics IT Analyst, I was responsible for managing and optimizing Electronic Data Interchange (EDI) systems, logistics processes, and AS/400 systems to enhance supply chain efficiency and ensure seamless integration between Walmart’s IT systems and its suppliers.

• EDI System Management:
  • Overseed the implementation, maintenance, and support of EDI systems that facilitate electronic transactions between Walmart and its suppliers.
  • Ensured that EDI processes align with Walmart's business requirements and industry standards.
  • Troubleshoot and resolve EDI issues related to data transmission, mapping, and communication.
  • Managed EDI processes with Walmart, ensuring accurate and timely data transmission.
• Logistics Coordination:
  • Collaborated with logistics teams to streamline processes related to order fulfillment, inventory management, and shipment tracking.
  • Analyzed logistics data to identify trends, inefficiencies, and opportunities for improvement.
  • Supported integration between EDI systems and logistics platforms to enhance data accuracy and process automation.
  • Oversaw logistics operations, coordinating with transportation providers for timely shipments.
• AS/400 Systems Management:
  • Managed and supported AS/400 (IBM iSeries) systems used for various business applications, including EDI and logistics.
  • Ensured the stability, security, and performance of AS/400 systems and applications.
  • Troubleshoot and resolve issues related to AS/400 systems and coordinate with IT teams for system upgrades and maintenance.
• Data Analysis and Reporting:
  • Generated and analyze reports related to EDI transactions, logistics performance, and supply chain metrics.
  • Provided insights and recommendations based on data analysis to drive improvements in supply chain operations.
  • Prepared audit reports and developed procedures for inventory accuracy.
• Vendor and Stakeholder Communication:
  • Acted as a liaison between Walmart and its suppliers to address EDI-related issues and ensure smooth data exchange.
  • Communicated technical requirements and updates to internal and external stakeholders.
• System Integration and Testing:
  • Worked with development teams to integrate EDI systems with Walmart’s ERP and other internal systems, including AS/400 platforms.
  • Conducted system testing to ensure the accuracy and reliability of EDI transactions, logistics processes, and AS/400 integrations.
• Compliance and Documentation:
  • Ensure EDI processes, logistics operations, and AS/400 system usage comply with industry regulations and Walmart’s internal policies.
  • Maintain thorough documentation of EDI processes, AS/400 system configurations, and troubleshooting procedures.
  • Conduct regular audits of warehouse inventory for accuracy and consistency of stock records.